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South Essex Homes Limited
is the Arms Length Management Organisation of
Southend on Sea Borough Council

Registered in England and Wales
Registered Office:
Cheviot House,
70 Baxter Avenue,
Southend on Sea,
Essex SS2 6HZ

Registration Number:

VAT Registration No:
864 0939 01

Ways to pay your rent. Also other useful information (see bottom of page)

There are many options available to you for paying the rent. Each page has details of the different choices you have.


Option 1

Circle Anglia Logo

Circle Anglia residents please click here

Option 2



 Pay your rent by Direct Debit


Option 3


 Pay rent using your swipe card

Option 4


Pay your rent at the Post Office

Option 5 


Pay your rent online

Option 6 Cards.jpg

 Pay your rent over the telephone 

Option 7

allpay logo 

Pay your rent by mobile

Option 8


 Other ways to pay


 Please click on How to pay your rent for council tenants if you need to download this leaflet.

  Write to:

Other Links
Tenants Insurance Problems  Paying Rent? Former Tenant Arrears Housing Benefit / Welfare Benefit Refunds Policy

Helpful Advice For Debt Problems 

Prize Draws

Money Matters Leaflet

(Helpful advice and information)

Loan Sharks Support


Welfare Reform

Please take a look at the new section of our website dedicated to helping you to prepare for the changes under Welfare Reform, which begin to come into effect as of April 2013.

Click on 'Latest news' then choose 'WELFARE REFORM'.

Direct Debit
You can now pay your rent by weekly (on a Monday) or monthly (on the 1st of the Month) by Direct Debit if you have a bank account.  You can set up a Direct Debit over the telephone by contacting the Income Management Team on 0800 023 4057 you will need to have your bank account details ready when you call them.
Or you can complete a Direct Debit mandate and return it to: Income Management Team, South Essex Homes, Cheviot House, 70 Baxter Avenue, Southend, SS2 6HZ if you prefer.
The Income Management Team will arrange payments to be debited from your bank account. Once they have received your instructions they will calculate the payments due and send a letter to you to confirm how much will be claimed and on what dates.  All you then need to do is ensure that there are sufficient monies in your account to meet the payment when it is due.
You can print a copy of the Direct Debit mandate from the attached file.  Alternatively if you contact the Income Management Team they can arrange to set up the Direct Debit over the telephone.

Post Office
You can pay your rent at any UK Post Office.
You will need your plastic payment card.
Please keep your receipt safe- it is a record of your payment.  

Pay your rent using Paypoint
South Essex Homes issue Swipe Cards to enable you to pay your rent at many outlets throughout the country.  You can use your swipe card in any Post Office, and at participating  PayPoint outlets. 
  • To find your nearest outlet use the Payment Outlet Search on the AllPay website, to do this click this link to the AllPAy website:  
  • If you lose your card please do not worry, the card does not contain any information about you or your rent payments and it cannot be used to obtain any money, the cards can only be used to pay your rent. To obtain a replacement card to be sent to your home, please ring 0800 833 160.

Pay online
This option can be used 24 hours a day, 365 days a year.   Click on this link and select 'Housing Rents', you will need your rent reference number.

Telephone Payments
    •  Automated 24 hour service:  If you have a debit or credit card you can make payments via Southend Borough Council's 24 hour automated payment service.  Dial 08702 406650 and follow the instructions given - you will need to have your Rent Account Payment Reference number and your card details.
    •   During office hours (Monday to Thursday 8:30 to 5:15pm and Friday 8:30 to 4:45pm).  You can also make a telephone payment by contacting the Income Management Team on 0800 023 4057 or the Customer Contact Centre on 0800 833 160

Text Payment
Mobile phone users are able to pay 24 hours a day, 7 days a week.
If you have a Smartphone, you can download the allpay App for free directly from the Apple App Store or Google Play (formerly known as the Android Market). For more information, visit:
Tenants with non-Smart mobile phones can pay by text message.
To use this service you must first register on the website, then follow the instructions provided.
Once you have created login details you can text your payment.

More ways to pay your rent.
If you prefer, we have the following:
  • By Standing Order
You can arrange to pay your rent by standing order, this is an arrangement you make with your bank.  You need to inform your bank of how much you need to pay and also update them any time there are any changes to your rent. You can obtain a standing order mandate form online or from the Income Management Team.
If you are considering setting up a Standing Order please also consider a Direct Debit as it operates in much the same way although with a Direct Debit there is no delay between the money coming from your bank account and showing up on your rent account. Also we will make any amendments to the amount when the rent increases to save you the time.
  • By Post
Please make cheques payable to Southend-on-Sea Borough Council.   Please write your address and Payment Reference No. on the back of the cheque. It is not advisable to send cash. 
Send to:
Revenue Services Team,
South Essex Homes,
Cheviot House,
70 Baxter Avenue,