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There are many options available to you for paying the rent. Each page has details of the different choices you have.
Please click on How to pay your rent for council tenants if you need to download this leaflet.
Write to:
Welfare Reform
Please take a look at the new section of our website dedicated to helping you to prepare for the changes under Welfare Reform, which begin to come into effect as of April 2013.
Click on 'Latest news' then choose 'WELFARE REFORM'.
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You can now pay your rent by weekly (on a Monday) or monthly (on the 1st of the Month) by Direct Debit if you have a bank account. You can set up a Direct Debit over the telephone by contacting the Income Management Team on 0800 023 4057 you will need to have your bank account details ready when you call them.
Or you can complete a Direct Debit mandate and return it to: Income Management Team, South Essex Homes, Cheviot House, 70 Baxter Avenue, Southend, SS2 6HZ if you prefer.
The Income Management Team will arrange payments to be debited from your bank account. Once they have received your instructions they will calculate the payments due and send a letter to you to confirm how much will be claimed and on what dates. All you then need to do is ensure that there are sufficient monies in your account to meet the payment when it is due.
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You can pay your rent at any UK Post Office.
You will need your plastic payment card.
Please keep your receipt safe- it is a record of your payment.
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Pay your rent using Paypoint
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South Essex Homes issue Swipe Cards to enable you to pay your rent at many outlets throughout the country. You can use your swipe card in any Post Office, and at participating PayPoint outlets.
- To find your nearest outlet use the Payment Outlet Search on the AllPay website, to do this click this link to the AllPAy website: http://www.allpay.net/outlets
- If you lose your card please do not worry, the card does not contain any information about you or your rent payments and it cannot be used to obtain any money, the cards can only be used to pay your rent. To obtain a replacement card to be sent to your home, please ring 0800 833 160.
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This option can be used 24 hours a day, 365 days a year.
www.southend.gov.uk Click on this link and select 'Housing Rents', you will need your rent reference number.
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- Automated 24 hour service: If you have a debit or credit card you can make payments via Southend Borough Council's 24 hour automated payment service. Dial 08702 406650 and follow the instructions given - you will need to have your Rent Account Payment Reference number and your card details.
- During office hours (Monday to Thursday 8:30 to 5:15pm and Friday 8:30 to 4:45pm). You can also make a telephone payment by contacting the Income Management Team on 0800 023 4057 or the Customer Contact Centre on 0800 833 160
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Mobile phone users are able to pay 24 hours a day, 7 days a week.
If you have a Smartphone, you can download the allpay App for free directly from the Apple App Store or Google Play (formerly known as the Android Market). For more information, visit: www.allpay.net/app
Tenants with non-Smart mobile phones can pay by text message.
Once you have created login details you can text your payment.
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More ways to pay your rent.
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If you prefer, we have the following:
You can arrange to pay your rent by standing order, this is an arrangement you make with your bank. You need to inform your bank of how much you need to pay and also update them any time there are any changes to your rent. You can obtain a standing order mandate form online or from the Income Management Team.
If you are considering setting up a Standing Order please also consider a Direct Debit as it operates in much the same way although with a Direct Debit there is no delay between the money coming from your bank account and showing up on your rent account. Also we will make any amendments to the amount when the rent increases to save you the time.
Please make cheques payable to Southend-on-Sea Borough Council. Please write your address and Payment Reference No. on the back of the cheque. It is not advisable to send cash.
Send to:
Revenue Services Team,
South Essex Homes,
Cheviot House,
70 Baxter Avenue,
Southend,
SS2 6HZ
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