South Essex Homes
FAQs A - Z Accessibility Text Only Contact us
Text Size: Use Small Text SizeUse Medium Text SizeUse Large Text Size
Home Menu Icon
Poll Menu Icon
Why are you visiting the South Essex Homes Website?
View Results

South Essex Homes Limited
is the Arms Length Management Organisation of
Southend on Sea Borough Council

Registered in England and Wales
Registered Office:
Cheviot House,
70 Baxter Avenue,
Southend on Sea,
Essex SS2 6HZ

Registration Number:

VAT Registration No:
864 0939 01


Couple Careline Main Call Centre

Today, we all care about our personal safety and want to stay independent and be secure in our own homes. We can feel vulnerable or at risk whatever our age or personal circumstances. Any one of us can have an accident, a sudden illness, be threatened by an intruder in our own home or just become less able. Families worry about parents and parens don't want to be a burden on their children.

We can offer a service that may help to lessen those fears and provide reassurance and peace of mind. Our services provides a fast, easy and reliable way to get help for you whatever the time of day or night. Southend Careline offers a confidential support service 24 hours a day, seven days a week, 365 days a year

Careline in the home In your home

Anyone of any age, who would like to feel safer, more protected or independent in their own home would benefit from this service. Our home units are ideal for people who are frail, disabled or live alone, suffer from a medical condition, have experienced domestic violence or are concerned about bogus callers. We will install a unit with a remote alarm button. We provide a range of different equipment models to meet your specific needs.Careline essentials

All you need is:

  • a phone socket*
  • an electrical power socket*
  • two local keyholders to your home and who we can contact to respond in an emergency

  *Located close together, with easy access

Call handler The Monitoring Centre

By pressing the alarm button on the Careline home unit, you will be connected directly to our monitoring centre, where our team of professionals will respond to your call. The Careline unit has a sensitive microphone and power speaker so that even if you are not close to the base unit you and the operator can talk to each other. Our team of highly trained and dedicated operators provides a constant service 24 hours a day and they will know who is calling, where you live and have quick access to the health and personal details you provided when you joined us. The information includes contact arrangements for friends, relatives, neighbours, doctors, people who give you support, and emergency services. Even if you are not able to speak to us, we will still assess the situation and make sure you get the appropriate help. If necessary  our operator will stay in touch and offer reassurance and advice until help arrives.

Money What does Careline Cost?

You will be surprised how little the home units cost. to provide a service that suits everyone's needs we offered several different payment options.

  • Renting a Careline unit includes the cost of monitoring and of replacement batteries when needed. The charge for this is £10.47 per month +VAT
  • If you have your own Careline unit the charge for monitoring is £5.84 per month + VAT
  • Careline units are available to purchase from the Southend Careline service. Prices depend on the unit required. Call 01702 332062 for details.
  • If you are elderly or disabled you may be able to claim exemption from VAT

Contact us

For more information about the range of services we offer and to arrange a 'no obligation' demonstration (this means you don't have to have our services if you don't want to).

Call us today on 01702 332062


e-mail us at

South Essex Homes in partnership with Southend Borough Council - 01702 332062

  • Careline Annual Report 2012
    Careline Annual Report 2012 9 April 2013 :: Adobe Acrobat file :: 1.09 MB (3 Minutes 15 Seconds)
  • Careline Leaflet
    Careline Leaflet 9 April 2013 :: Adobe Acrobat file :: 6.57 MB (19 Minutes 34 Seconds)
  • Careline Service Standards
    Careline Service Standards 25 September 2008 :: Adobe Acrobat file :: 128.5 KB (23 Seconds)