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Why are you visiting the South Essex Homes Website?
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South Essex Homes Limited
is the Arms Length Management Organisation of
Southend on Sea Borough Council

Registered in England and Wales
Registered Office:
Cheviot House,
70 Baxter Avenue,
Southend on Sea,
Essex SS2 6HZ

Registration Number:
05453601

VAT Registration No:
864 0939 01

Contact Us

This section provides you with information about how to contact South Essex Homes.

Please contact South Essex Homes for all your enquires and repairs  (including out of hours repairs) on the following numbers:  0800 833 160 or email customerservices@seh.southend.gov.uk  

You can also visit us at;

Cheviot House, 70 Baxter Avenue, Southend, SS2 6HZ 

Opening Times 

Monday-Friday 8.30-5.00

 You can contact us to make a complaint, give a compliment or give us general feedback on our services.For more information please see our comments, complaints or compliment pack or complete and return the feedback form.

We are committed to improving our services. We can do this is by listening and putting things right if somebody makes a complaint, or by listening to your suggestions on how we can improve. And when you send us a compliment, this lets us know that we are getting things right.

There are a number of ways to give us feedback. You can use this website - simply click on the form that most describes what you would like to contact us about.

You can also complete these forms online:

Online


Although we will not be able to satisfy everyone who complains we make sure that our officers deal with all complaints sympathetically and helpfully. Please talk to us if you are not happy with any of our services. You should first contact the member of staff who provided the service. If you are still not happy, you can raise the matter with a more senior member of staff.
 
You can also contact us in the following ways:-

  • Email to complaints@seh.southend.gov.uk
  • Write to us at:

Service Improvement Team
South Essex Homes Limited
PO BOX 5817,Southend on Sea,Essex, SS1 9EL

  • Telephone us 0800 833 160 Monday-Thursday 8.30am and 5.00pm and Fridays 8.30-4.45pm.
  • or Text us on 07799 071872

Service Name  Information  Do it online  Text Us  Email Us  Phone Us
Contact Centre  info      email  0800 833 160
Emergency Repair  info      email  0800 833 160
Homelessness  info        01702 215000  
Apply for Housing info      email  0800 833 160
Mutual Exchange info     email 0800 833 160
Pay Rent info  internet2.jpg    email 0800 0234 057  
Report a Repair info internet2.jpg   email 0800 833 160
Resident Involvement info     email 0800 833 160
Sheltered Accommodation info     email 0800 833 160
Report Anti-Social Behavior info     email 0800 833 163
Minicom/Hard of Hearing Line         0800 833 162