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This section provides you with information about how to contact South Essex Homes. Please contact South Essex Homes for all your enquires and repairs (including out of hours repairs) on the following numbers: 0800 833 160 or email customerservices@seh.southend.gov.uk
You can also visit us at;
Cheviot House, 70 Baxter Avenue, Southend, SS2 6HZ
Opening Times
Monday-Friday 8.30-5.00
You can contact us to make a complaint, give a compliment or give us general feedback on our services.For more information please see our comments, complaints or compliment pack or complete and return the feedback form.
We are committed to improving our services. We can do this is by listening and putting things right if somebody makes a complaint, or by listening to your suggestions on how we can improve. And when you send us a compliment, this lets us know that we are getting things right.
There are a number of ways to give us feedback. You can use this website - simply click on the form that most describes what you would like to contact us about.
You can also complete these forms online:
Online
Although we will not be able to satisfy everyone who complains we make sure that our officers deal with all complaints sympathetically and helpfully. Please talk to us if you are not happy with any of our services. You should first contact the member of staff who provided the service. If you are still not happy, you can raise the matter with a more senior member of staff.
You can also contact us in the following ways:-
- Email to complaints@seh.southend.gov.uk
- Write to us at:
Service Improvement Team
South Essex Homes Limited
PO BOX 5817,Southend on Sea,Essex, SS1 9EL
- Telephone us 0800 833 160 Monday-Thursday 8.30am and 5.00pm and Fridays 8.30-4.45pm.
- or Text us on 07799 071872
| Service Name |
Information |
Do it online |
Text Us |
Email Us |
Phone Us |
| Contact Centre |
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0800 833 160 |
| Emergency Repair |
|
|
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|
0800 833 160 |
| Homelessness |
|
|
|
|
01702 215000 |
| Apply for Housing |
 |
|
|
 |
0800 833 160 |
| Mutual Exchange |
|
|
|
|
0800 833 160 |
| Pay Rent |
|
 |
|
|
0800 0234 057 |
| Report a Repair |
|
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|
0800 833 160 |
| Resident Involvement |
|
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0800 833 160 |
| Sheltered Accommodation |
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0800 833 160 |
| Report Anti-Social Behavior |
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0800 833 163 |
| Minicom/Hard of Hearing Line |
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0800 833 162 |
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