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South Essex Homes Limited
is the Arms Length Management Organisation of
Southend on Sea Borough Council

Registered in England and Wales
Registered Office:
Civic Centre,
Victoria Avenue,
Southend on Sea,
Essex SS2 6FY

Registration Number:

VAT Registration No:
864 0939 01

Tenancy Sustainment Team

Get Help Now

(These links open a new page)

Talk to Frank
(0800 77 66 00)

(0845 767 8000)

The Samaritans
(08457 90 90 90)

(0808 800 4444)

(0845 769 7555)

(0845 122 8609)

National Domestic Violence
(0808 2000 247) 

Ask Sal Do you know an adult who is being treated badly, taken advantage of, or injured?

(08452 66 66 63)



 This page provides you with several options to assist you to live happily within South Essex Homes Communities.

 South Essex Homes Tenancy Sustainment Officers

 PLUS Course

If you are a South Essex Homes resident and feel that you are in need of support, you may be able to receive some assistance from our Tenancy Sustainment Officers.

Complete a simple assessment and one of our officers may be able to give you advice, information and assistance on the following: 


Our officers have an extensive knowledge of the support networks that are available to you within the local area, and will be happy to make an appointment to visit you to discuss any support issues you may have.

Preparing to move

Downsizing/ Grants Available (Subject to Funding)

Getting furniture

The grants and allowances that may be available to you

Starting up utilities (gas, electric etc) and practical tips

Tenancy Sustainment

What to do about official letters and rent arrears

How you can report problems you may be experiencing with your tenancy

Signing up for our Skills for Life Course that is run in partnership with Southend Adult Community College.

If you would like to contact one of our officers for a confidential chat please contact 0800 833 160.

 Skills for Life Course

Helping you to keep and maintain your home

The course has been running over a year and has helped over 60 residents.

The course is designed to support you with the skills used when living independently.  Each module has a particular focus and develops the skills needed to be effective.

Tenancy Sustainment  - A real achievement

South Essex Homes Tenancy Sustainment Team working in Partnership with Southend Adult Community College run a regular course which is open to all residents in the borough.  The Course comprises four modules over a four week period covering a wide range of topics and attendees are encouraged and supported to take their numeracy and literacy qualifications.

Recently South Essex Homes and Southend Adult Community College held a get together to present Numeracy and Literacy Certificates to all of those residents who had taken their exams when they attended a Tenancy Sustainment Course.

The objective of the course is to sustain tenancies, reduce evictions and anti social behaviour, but also encourage new tenants to maintain independent living, further education and employment.

Paul Davey, Tenancy Services Manager said “The Tenancy Sustainment team have worked well with partnership organisations to help build relationships and give opportunities to residents by way of the course and outreach work.  The comments I received from the recent get together was both positive and encouraging that the Tenancy Sustainment team had made such a difference to their lives”.

 Tenancy Sustainment

It really has made a difference to our residents lives, dont just take our word for it, click on the link below or download our leaflet for more information.

Comments from people who have completed the course

"I have learnt how to budget to pay my bills. I am going on to further education.  I have passed my numeracy exam and will be doing my literacy exam"

"the course is a good opportunity to give you confidence and to interact with people".

"you learn a lot, including cooking and what would happen if you fail with your rent and council tax payments".

"everyone is so friendly and helpful".

"the tutors made the course fun"

If you are interested in this free course, please contact the Tenancy Sustainment Team on 0800 833 160.

 Click, download and try out our Tenancy Checklist that is used by our students on the course

We also arrange several other courses that are free to South Essex Homes Residents.  click here to see what courses are coming up

For further help and support please visit

SHIP is Southend’s directory to support adults to stay healthy and independent.