South Essex Homes
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South Essex Homes Limited
is the Arms Length Management Organisation of
Southend on Sea Borough Council

Registered in England and Wales
Registered Office:
Cheviot House,
70 Baxter Avenue,
Southend on Sea,
Essex SS2 6HZ

Registration Number:

VAT Registration No:
864 0939 01

Contact Us

This section of our website provides you with information about our customer services, support for our Residents and how to contact us.

The Customer Contact Centre deals with all Housing, rent and repair enquires at the first point of contact.  If the Customer Contact Team are unable to resolve your enquiry, your call or case will be transferred to the appropriate Specialist Team to help you. 

The Reception at our office at the Civic Centre in Victoria Avenue is open Monday-Thursday 8.30-5.00 and Friday 8.30 - 4.45pm for any enquiries and leaflets.

Contact Us

To contact us or for more information about any of our services:
  • Write to: South Essex Homes, Civic Centre, Victoria Ave, Southend-on-Sea, Essex, SS2 6FY
  • Phone:
    • Customer Services ..... 0800 833 160
    • Rent Services ........... 0800 023 4057
    • CareLine Services  ..... 01702 332062
    • Anti-Social Behaviour . 0800 833 163 (24 hour)  
  • Email: 

Our Service Standards
These are our revised Service Standards -drawn up with and agreed by residents. Click on the titles below for each part of our service.
Customer Care Service Strategy
Working with residents, we have drawn up and published a set of minimum standards for our service.
Complaints Form Online
Comments, Compliments or Service Improvement Form