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South Essex Homes Limited
is the Arms Length Management Organisation of
Southend on Sea Borough Council

Registered in England and Wales
Registered Office:
Cheviot House,
70 Baxter Avenue,
Southend on Sea,
Essex SS2 6HZ

Registration Number:
05453601

VAT Registration No:
864 0939 01
Ways to get involved

This section of our website provides you with information about Resident Involvement and the opportunity to be involved in the provision and direction of the housing service.  

The Ways to Get Involved Leaflet explains the various ways residents can become involved.

Please click on the link below to download a copy of the leaflet:

Ways to get involved leaflet

Should you have any questions please contact the Resident Involvement Team by any of the  following means:-

Write to: South Essex Homes, Cheviot House, 70  Baxter Avenue, Southend on Sea, SS2 6HZ

Freephone: 0800 833 160

Email: residentinvolvement@seh.southend.gov.uk

Resident Involvement & Young Peoples Strategies

Please use the links below to download copies of the above strategies

Resident Involvement Strategy

Young Peoples Strategy

Resident Co-ordinators

 

When Decent Homes, Planned Maintenance Works or repairs are carried out to properties i.e. replacement windows, doors, roofs, kitchens bathrooms etc it is often helpful to have a local resident act as Resident Co-ordinator.  
The Resident Co-ordinator is the contact between residents, contractor and South Essex Homes and they are involved in regular meetings between the supervising officer and the contractor.
When works are due to be carried out, residents are sent letters giving information on the work to be carried out and asking for Resident Co-ordinators, but for further guidance please see the download at the bottom of this page.  
High Street Vouchers are paid for every month a Resident Co-ordinator is involved in a contract. Transport to and from meetings can be arranged or if using your own vehicle, mileage and parking can be reclaimed.   Any expenses incurred such as telephone calls, visits etc can be claimed as long as a valid receipt is produced.
All Resident Co-ordinators are asked to complete a form indicating what information they would like put on posters/flyers advertising their involvement i.e. name and or telephone/address/e-mail details.  Once their involvement is completed these forms are destroyed.
Once a Resident Co-ordinator has been appointed the Supervising Officer will arrange for a pack to be sent giving more detailed information on the contract.  Resident Co-ordinators are also invited to regular meetings so that they can meet Officers and other Co-ordinators.
For further information either contact the Resident Involvement Team on 01702 212650.  For details of work to be carried out please contact the Supervising Officer mentioned on letters sent out.
  

Southend Tenants and Residents Federation

Recognised Tenants and Residents Associations, Street & Block Voices, have automatic membership to the Federation and meet on a monthly basis, they are attended by two tenant representatives from each residents association and four voting representatives from the Tenant Voice Association. The Federation welcomes non voting representatives to their meetings on an Observer basis.

Federation meetings are held on the last Tuesday of the month except August and December and commence at 5pm.  

If you would like further details of the venue or to receive an invite to attend please contact the Secretary of the Federation Mrs C Thipthorpe on 01702 298760.

If you would like to visit the Southend Tenants and Residents Federation website please click on the link below:

http://www.strf.org.uk/

Resident Approved Tick Box
Resident Approved Tick box
South Essex Homes ensures that residents are at the heart of our business. When the Resident Approved logo appears on one of our documents it means that residents have approved the following aspects:
  • The English used – the information is clear understandable and well written.
  • The design used is easy to understand.
  • The publication is relevant – and has the correct amount of information.
  • The fonts are the right size and colour and it is easy to read.
  • The language used is clear and there a limited amount of jargon.
For more information please do not hesitate to contact us.

 

Focus Groups - Terms of References
Our Focus Groups
Focus Group Name Meeting Frequency  Terms of Reference 
Anti Social Behaviour Focus Group 
6 – 8 weeks
 Terms of Reference 
Communications Focus Group due to publication of insight
Disability & Impairment Focus Group bi-monthly Terms of Reference
Estate Services Focus Group 6 weekly Terms of Reference
Income Management Focus Group
6 - 8 weeks
 Terms of reference
Leaseholders Focus Group (for leaseholders)
quarterly
  
Planned Maintenance Focus Group
6 - 8 weeks
 Terms of Reference
ReHousing Focus Group (formerly Allocations & Lettings) 6 - 8 weeks Terms of reference
Resident Involvement Focus Group (includes the RP Audit Group) bi monthly Terms of reference
Responsive & Gas Repairs Focus Group 6 - 8 weeks Terms of Reference
Sheltered Focus Group (for residents in Part I and Part II accommodation) 8 - 10 weeks Terms of Reference
Southend Residents Forum Twice a Year  
Tenancy Management Focus Group 6 - 8 weeks Terms of Reference
Tenants Voice Association bi-monthly  
  

Resident Led Project Scheme
Resident Led Projects is a scheme that allows residents to bid for a sum of money up to a maximum of £10,000 to enrich the lives of fellow residents/neighbours.
In the past the Resident Led Panel  have provided agreed funding for various projects eg landscaping, gazebos, decking, benches, awnings, canopies over external entrance doors, handrails, patio furniture,  laying of patios and paths in communal garden areas, electric fans in communal lounges.   
The Panel have also agreed funding for equipment in communal kitchens and installed fencing in certain areas to improve security, as well as working in partnership with other organisation for a wildlife area on the Mendip Estate.
Should you and your neighbours wish to submit a bid to the Resident Led Panel please download the form and guidance sheet at the bottom of the page.  Please contact the Resident Involvement Team for assistance in completing the forms.  All forms must have the approval of your Neighbourhood Services Officer or in the case of Sheltered Units the approval of the Sheltered Housing Service Manager as well as one of our Technical Officers. 
To discuss your idea for a project or for assistance in completing the forms and obtaining the necessary quotes etc please contact the Resident Involvement Team on 01702 212650.  
The Panel  which is made up of 6 residents and 2 Officers meet at least 4 times a year.  Please contact the Resident Involvement Team to ascertain the dates of the meetings. 
We would ask that completed forms together with the relevant quotes and if applicable plans/simple drawings are with the Resident Involvement Team at least 1 month prior to a Panel Meeting.  
As explained above  for more information please download the application form and guidance pack from the downloads at the bottom of the page. 

Residents Information Pack
Information and advice about forming a Tenant/Residents Association and running a Tenants/Residents Association effectively.
See our Resident Information Pack
Inside you will find details on:
  1. Building and Organisation 
  2. Getting People Involved 
  3. Why you need a constitution
  4. Forming the Committee 
  5. Producing a Newsletter  
  6. Applying for a Starter Grant 
  7. Accounts 
  8. Crèche Facilities 
  9. Tenants with Disabilities 
SETTING UP A RESIDENTS ASSOCIATION
  1. To make your collective views known to the landlord
  2. To arrange social activities
  3. To become more involved in the day to day running of your estate
  4. To tackle common problems
  5. To assist residents with welfare/rights issues
  6. To promote a sense of community
  7. To improve residents living conditions/facilities
  8. To work on environmental issues
  9. Model Constitution - please see download at bottom of page
  10. Model Equal Opportunities Policy - please see download at bottom of page
  11. Model Code of Conduct - please see download at bottom of page

See our Setting Up a Residents Association
Reasons why you may want to start up a resident association

Sounding Board

Gives information on the 2 Sounding Board forms currently being used by the organisation.

We have 2 Sounding Boards in existance, one for the  residents who are the named tenants of the homes owned by the Council and one for the youth of the area.

Sounding Board

There are currently over 360 residents registered on the main Sounding Board. This involvement can be in a number of different ways from attending meetings, joining a focus group, reading over publications and many more. Please contact the Resident Involvement Team for more information.  If you are not sure if you are a member of the Sounding Board  or would like to complete a form please contact a member of the Team. 

Should you so wish you can download the Sounding Board Form from the Download button at the bottom of the page.   Please return the completed form to the Resident Involvement Team at Cheviot House, 70 Baxter Avenue, Southend on Sea, Essex.

Shout About It! - Young People’s Sounding Board
The second is a Young People’s Sounding Board ‘Shout About It!’ to engage with our younger residents aged 18 or under.  
The Youth Sounding Board will give young people the opportunity to get involved in a number of different ways such as taking part in surveys, carrying out estate inspections, reviewing Policies and Procedures and creating their own youth page in our Insight Magazine.
We also working to provide activities for our young people by  working in conjunction with other agencies in the Borough.  Activities will also be advertised in Insight as well as by mailshot to members of the Youth Sounding Board.
If you are 18 or under or a parent in one of our properties and would like copy of the application form, please download the Shout About it Form and return to South Essex Homes, Resident Involvement, Cheviot House, 70 Baxter Avenue, Southend on Sea, Essex , SS2 6HZ. 
For further information please contact the Resident Involvement Team on 01702 212650 or via the freephone number of 0800 833 160
ShoutAboutIt
  
  • Sounding Board
    Sounding Board Form for completion 6 January 2010 :: Adobe Acrobat file :: 239.1 KB (43 Seconds)

Contact the Resident Involvement Team

The Resident Involvement Team ensures that residents are given the opportunity to be involved in the provision and direction of the housing service. There are details of  Resident Associations, Street/ Block Voices and Focus Groups  on the relevant page of this Section of the Web page.   Should you would wish to be involved in any of these or in the development of improvements to the housing service please contact any member of the Resident Involvement Team below or  by emailing residentinvolvement@seh.southend.gov.uk .

Should you wish to become involved please bear in mind that you do not have to be a member of any group or a street/block voice. There are many ways and different levels of involvement and for further information please  either download the "Ways to Get Involved" leaflet at the bottom of this page, complete a Sounding Board form, or contact the Resident Involvement Team on any of the numbers listed below.  

The Resident Involvement Team consists of:  

Resident Involvement Manager
Name Tracey Hannington
Telephone  01702 212704
Email Tracey Hannington

 Other members of the Residents Involvement Team are:

Residents Involvement Team
Name  

Hayley Allen

Resident Involvement Team Leader

Sam Elliott

Resident Involvement Officer

Clare Harvey

Resident Involvement Officer

Sue Lovney 

Resident Involvement Administrator 
Telephone   01702 212702 01702 212703 01702 212705

01702 212650
Email   Hayley Allen Sam Elliott

Clare Harvey 

 suelovney@seh.southend.gov.uk
 
  

Resident Involvement Flowchart
Resident Involvement Flowchart 23 April 2013 :: Adobe Acrobat file :: 26.4 KB (5 Seconds)

Mystery Shopping: The housing services that South Essex Homes provide are regularly tested by residents who are trained in Mystery Shopping. 

Resident Associations and Street Block Voices: The page provides information about Resident Associations and Street Block Voices. Focus Group and Forum Minutes: This page contains Minutes of Focus Groups and Forum meetings and also gives a link for Southend Tenant and Residents Federation minutes

Residents taking the lead: This shows some of the events and Resident Led Projects

   
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