Compliments, Complaints and Comments
Making a complaint
South Essex Homes defines a complaint as:
‘An expression of dissatisfaction, where South Essex Homes has failed to do what we have agreed to do.’
For example, if you feel a service standard, policy or procedure has not been met, or a contractor fails to keep an appointment time, please inform the Customer Contact Centre on 0800 833 160.
For complaints regarding Neighbour Disputes, Neighbour Nuisance or any other Anti-Social Behaviour, please contact our Tenancy Services Team via 0800 833 160.