Leaseholders

Who to contact with your query

What’s your query?

Who to contact?

I need to report a repair to a communal area

South Essex Homes’ Contact Centre

Phone 0800 833 160

Email sehcustomerservices@seh.southend.gov.uk

Visit www.southessexhomes.co.uk

 

I have a query regarding the buildings insurance

Southend-on-Sea Borough Council’s Insurance team

Phone 01702 215077

Email insurance@southend.gov.uk

 

I want to make a claim on by buildings insurance

Ocaso (Building Insurance Provider)

Phone 020 7377 64 65

 

Payment of service charges

Southend-on-Sea Borough Council’s Income team

Phone 01702 215797

Email incomesection@southend.gov.uk

 

I have a query about the estimated/actual service charge statement I have recently received

 

South Essex Homes Leasehold & Right To Buy Officer

Phone 0800 0234 057

Email LeaseholderServices@seh.southend.gov.uk

Write to:  Leasehold & Right To Buy Officer

South Essex Homes

PO Box 5817

Southend on Sea

SS1 9EL

I need to report an incident of Anti Social Behaviour

You can report any ASB that you experience or witness 24 hours a day, using the telephone number or email address below: 

• Freephone: 0800 833 163 (24 hour)

• Email: antisocialbehaviour@seh.southend.gov.uk

 

I have an initial query about my Right To Buy or a query about an existing Right To Buy application

South Essex Homes Leasehold & Right To Buy Officer

Phone 0800 0234 057

Email LeaseholderServices@seh.southend.gov.uk

 

I have changed my address

 

 

Southend-on-Sea Borough Council’s Contact Centre

Ask that the Officer inform the Leasehold & Right To Buy Officer, Income Team and Council Tax team of your change of address

Phone 0800 833 160

Email sehcustomerservices@seh.southend.gov.uk

 

I am selling my home and my solicitor needs to request Leasehold Property Enquiries.

 

 

Ask your solicitor to send the request for enquiries to:

Write to:  Leasehold & Right To Buy Officer

South Essex Homes

PO Box 5817

Southend on Sea

SS1 9EL

The current cost of these enquiries is £95.00 and cheques should be made payable to South Essex Homes.

I have a query about a Section 20 notice I have recently received notifying me of major works due to be carried out at my property.

 

 

South Essex Homes Leasehold & Right To Buy Officer

Phone 0800 0234 057

Email LeaseholderServices@seh.southend.gov.uk

Write to: Leasehold & Right To Buy Officer

South Essex Homes

PO Box 5817

Southend on Sea

SS1 9EL

I want to join the Leasehold Focus Group

 

 

South Essex Homes Leasehold & Right To Buy Officer

Phone 0800 0234 057

Email LeaseholderServices@seh.southend.gov.uk

More information about ways to get involved is available on our website - www.southessexhomes.co.uk

 

I want to gain permission to make alterations to my property

 

 

Write to the Leasehold & Right To Buy Officer at South Essex Homes detailing exactly what alterations you want to make and include a drawing or a plan.

Write to:  Leasehold & Right To Buy Officer

South Essex Homes

PO Box 5817

Southend on Sea

SS1 9EL

or Email LeaseholderServices@seh.southend.gov.uk

 

Further information is available on our website.

Visit www.southessexhomes.co.uk

 

I want to make a complaint

 

 

 

If you have not contacted us before to tell us about your complaint, please do so first. For example, if you haven’t reported a repair to us, or need to tell us about a problem on your estate, please telephone the Contact Centre and allow us to try to put things right first.  But if you have previously contacted us and are not happy with the outcome you can register a complaint in the following ways.

Phone 0800 833 160

Email complaints@seh.southend.gov.uk

Visit the Compliments, Complaints & Comments section of our website: www.southessexhomes.co.uk

Write to:  Corporate Services Officer, FREEPOST, SOUTH ESSEX HOMES