Your Tenancy

Introduction

Here at South Essex Homes we aim to fully support you in your tenancy.

Residents have made it clear that they want to be able to speak to a member of staff who can deal with all of their questions and concerns rather than being passed from department to department.  To make this possible, we have split the Southend-on-Sea Borough Council homes that we manage in to 12 ‘patches’- six in the ‘East Area’ and six in the ‘West Area’.

These neighbourhoods are looked after by a Tenancy Services Officer who are the first point of contact for tenants regarding any tenancy services issues.

We can help tenants deal with things like;

  • If they want to swap their home with another tenant
  • Any changes to their tenancy
  • Problems with ‘lower level’ anti-social behaviour (things like rubbish in communal areas or neighbours' dogs barking in Council owned properties)
  • If they have too many bedrooms in their home and want to move to a smaller property
  • Estate and property inspections
  • Any alterations they want to make to their home
  • If they are starting to get in to arrears with their rent account
  • If they want to terminate their tenancy

If you have any questions about your tenancy you can contact us at any time - your Tenancy Services Officer will be happy to help.

Click here for contact details of our Tenancy Services Officers.