Anti-Social Behaviour

Domestic Abuse

South Essex Homes is committed to providing advice and assistance to any victim of domestic abuse. 
We actively condemn any act of abuse whether it be verbal, psychological, physical or sexual and we do this by including specific sections in our Conditions of Tenancy relating to this.  We will take action against any tenant who abuses a member of their household.

If you think you are a victim of domestic abuse we will provide a confidential and supportive service. 

If you do not feel safe in your home because of domestic abuse we can provide extra security, an alarm or just advice and support.

Domestic Violence - What can we do to help?

If you report domestic violence in person or on the telephone, we will give immediate advice. Where you write to us, where appropriate we will respond within three working days.  In an emergency you should always dial 999 and ask for the police.  You can also call 101 if the issue is not an emergency but you would still like to talk to the police.

We can offer;

• advice and help with security for South Essex Homes tenants.

• housing and tenancy advice 

• advice and help if you need to move home

• information and make referrals on your behalf

• benefits and money advice 

• Free counselling 

• ongoing support and advice 

Contact the Community Development Team on 0800 833 160 .

Domestic Abuse (DA) is defined by the government as:

‘Any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, of have been, intimate partners or family members regardless of gender or sexuality.’

DA can include, but is not limited to any of the following types of abuse:

• Psychological

• Physical

• Sexual

• Financial

• Emotional

DVA also includes so called ‘honour’ based violence such as female genital mutilation and forced marriages.

South Essex Homes is committed to providing advice and assistance to any victim of domestic abuse.  We encourage residents to get in touch if they are affected by domestic abuse so that they can receive the right help, support and advice.  There are also many other local organisations that can offer support and advice – please see below useful numbers and contact details of local agencies and organisations.



Where can I get help and support?

* Essex Police’s new freephone number for victims of domestic violence: 0800 358 0351. This is an alternative to the non-emergency number 101.  Always call 999 in an emergency.

*SETDAB: The Southend, Essex and Thurrock Domestic Abuse Board (SETDAB) is made up of representatives from agencies and organisations working to join up and better facilitate Southend, Essex and Thurrock’s vision where everyone lives a life free from domestic abuse.Advice is available for victims and perpretrators. Find out more on their website 

* Safer Places: Advice, support and safe accommodation for women and children fleeing domestic abuse. Support for men and women who are experiencing domestic abuse and wish to remain in their own homes. Call 01702 618026.

* SOS Domestic Abuse Project - Dove Project: A drop in service for women experiencing past or present domestic abuse, run by specialist trained staff and volunteers, with advice, support and free counselling available. Call 01702 302333; 24 hour crisis line 01702 300006.

* Southend-on-Sea Domestic Abuse Project - Fledglings & Children & Young People’s Community Services: A supervised child and family contact centre offering supervised contact and a range of associated contact support. Also offers a range of services for children and young people and their parents/carers affected by domestic abuse and family separation. Call: 01702 343868.

* Counselling Directory: Connecting you with professional support to help you understand and deal with domestic violence situations. Click here for website.

* Victim Support: An independent national charity helping people cope with the effects of crime. Trained staff and volunteers offer free confidential support and information. Referrals can be forwarded from the police if a crime has been reported, and victims can self refer even if the crime has not been reported. Call 0845 4565995

* National Domestic Violence Helpline: This is a confidential helpline service giving women, children and their supporters confidential support and information. Call: 0808 2000 247

* Men’s Advice Line: This is a confidential helpline for men experiencing violence and abuse from their partners or ex-partners. Call: 0808 801 0327.

* Broken Rainbow: This offers support for lesbian, gay, bisexual and transgender people experiencing domestic abuse. Call: 0300 999 5428.


Making a stand against domestic abuse

South Essex Homes has signed up to a new national campaign to help it tackle domestic abuse in communities across Southend.

The Make a Stand campaign centres around a pledge which has been developed by the Chartered Institute of Housing in partnership with Women’s Aid and the Domestic Abuse Housing Alliance (DAHA).

It consists of four commitments which housing organisations can make to support people that live and work in housing who are experiencing domestic abuse.

Alison Inman, CIH president, said: “I’m thrilled that South Essex Homes has signed the Make a Stand pledge as this could make a very real difference in local communities.

“Domestic abuse is one of the biggest problems we face today. Millions of people are affected and two women a week are being killed by their partner or ex-partner.

“Housing organisations house and employ millions of people and it is our duty to do more to tackle this issue. These are our homes, our people and this is our problem.

“By signing the Make a Stand pledge South Essex Homes has committed to supporting people in its communities and it is no exaggeration to say that this could save a life.”

Kelly Henderson, co-founder of DAHA, said: “We are very proud to be part of this pledge and commend South Essex Homes for signing up. We know the housing sector plays a crucial role in recognising and responding to domestic abuse and this pledge is a really easy way to not only demonstrate commitment but also take the first practical steps to improving the response for both staff and residents.”

Katie Ghose, chief executive of Women’s Aid, said: “For thousands of women and children across the country, their home is the most dangerous place they can be.

“By signing up to the Chartered Institute of Housing’s Make a Stand pledge, South Essex Homes has sent out a powerful message to survivors of domestic abuse that they are not alone and that there is help and support available to them.”

Make a Stand was launched as part of CIH president Alison Inman’s presidential appeal and Jim Strang has already agreed to continue to support the same cause when he takes the helm in September.

Organisations can sign the Make a Stand pledge on CIH’s website and receive a support pack and other information to help them put the commitments in the pledge in place.

The four commitments are:

  • To put in place and embed a policy to support residents who are experiencing domestic abuse
  • To make information about national and local domestic abuse support services available on your website and in other places which are easily accessible to residents and staff
  • To put in place a HR policy and procedure on domestic abuse, or to incorporate this into an existing policy, to support members of staff who are experiencing domestic abuse
  • Appoint a champion in your organisation to own the activity you are doing to support people experiencing domestic abuse.

For more information visit

make a stand certificate



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