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New dedicated Repairs Contact Centre

Published: Monday, 3rd August 2020

New options for callers to our 0800 number

As of today (Monday 3rd August), all repair calls will be answered by a new dedicated team.

The phone number to report repairs and enquiries (0800 833160) has not changed, however please pay particular attention to the introduction message as some of the options have changed.

  • Please press 1 to pay your rent

  • Please press 2 to report a repair (there is then another set of options to choose from)

  • Please press 3 for all other enquiries

Please be patient if call times are a little longer over the next few weeks due to staff training.  We are dedicated to providing an excellent service and by dealing with repair calls directly, this will help us improve the overall customer service experience.

If you would prefer to report your repair online please email SEHcustomerservices@seh.southend.gov.uk or visit our website www.southessexhomes.co.uk

 

NB: Please note that the issues with the telephone system that we experienced this morning were unrelated to this change in service