Southend Careline

Our Services

Anyone, of any age, who would like to feel safer, more protected or independent in their own home would benefit from the Southend Careline service.

Our home units are ideal for people who are frail, disabled, live alone, suffer from a medical condition, have experienced domestic violence or are concerned about bogus callers.

We will install a unit with a remote pendant alarm button that can be worn on a neck cord or wrist strap.  All you need is:

  • A phone socket 
  • An electrical socket (located close together, with easy access)
  • Two keyholders local to your home and who we can contact to respond in an emergency. If you do not have a landline please contact us to discuss alternative options.

How does Careline work?

By pressing the alarm button on the Careline home unit or remote pendant, you will be connected directly to our monitoring centre, where our team of professionals will respond to your call.

The Home Unit has a sensitive microphone and powerful speaker so that even if you are not close to it, you and the operator can talk to each other.

Our team of highly trained and dedicated operators provide a constant service 24 hours a day and they will know who is calling, where you live and have quick access to the health and personal details you provided when you joined us.

The information includes contact arrangement for friends, relatives, neighbours, doctors, people who give you support, and emergency services.

Even if you are not able to speak to us, we will still assess the situation and make sure you get the appropriate help.  If necessary our operator will stay in touch and offer reassurance and advice until help arrives.

 

Advanced Products

We are now able to offer advanced packages with additional products to suit the specific needs of each individual customer and their property - to offer you even greater peace of mind. 

Please find an overview of the products available below, but please call us on 0800 833162 (option 1) for more information or to place an order.

 

Falls Detector

careline fall detector

 

The falls detector is worn on your wrist and automatically raises an alert at the monitoring centre if it senses you have fallen.  It also enables you to easily call for help manually by pressing the button on the face of the detector.  Confirmation that an alert has been raised will be given by an LED light and vibration. 

 

Temperature Sensor

careline temp sensor

 

The Temperature Sensor monitors for excessively high and low temperatures in your home and a rapid rate of rise in temperature. It is typically installed on the ceiling or wall in the kitchen to protect you and your property against extremes of temperature. 

 

Bogus Caller Alarm

careline bogus alarm

 

This trigger comes complete with a wall-mounting bracket, for location by a doorway when using as a bogus caller button.  It can also be used in other areas of a home if needed as a panic button. 

 

Door Exit Detector

careline door exit alarm

 

The Property Exit Sensor provides real time alerts when you have walked out of your front door and not returned, so that steps can be taken to ensure you are safe. 

The sensor can also provide an alert when you have left an external door open for a specified period of time so that action can be taken to ensure that it is closed quickly and the building is secured.

 

Environmental Detectors

These can be added to your package according to the needs of your specific property:

  • Smoke Detector
  • Flood Detector
  • Carbon Monoxide Detector

 

Call us now! 

Call us now on Freephone 0800 833 162 (option 1) or email careline@seh.southend.gov.uk for a no-obligation chat to discover a Southend Careline package that is perfect for you! 

 

 

 

Pages in Southend Careline