Compliments, Complaints and Comments
At South Essex Homes we are committed to improving our services so that we meet our customers’ needs.
To do this, we need to know when you are not happy, or if you have a suggestion for ways to improve our services. Equally, if we have done something well please let us know.
If you have not contacted us before to tell us about your complaint, please do so first. For example, if you haven’t reported a repair to us, or need to tell us about a problem on your estate, please telephone our Freephone number and allow us to try to put things right first. But if you have previously contacted us and are not happy with the outcome, please complete the feedback form below.
We will keep you informed about the progress of your complaint during our investigations, and aim to give you a full response within 10 working days.
Our guarantee is to respect confidentiality at all times.
To download a copy of the complaints procedure, please click here.
You can provide your feedback on the service we provide by returning a feedback form or in any of the following ways:
Freephone: 0800 833 160
Letter: Write to the Corporate Services Officer at FREEPOST SOUTH ESSEX HOMES