Compliments, Complaints and Comments

Making a complaint

South Essex Homes defines a complaint as:

‘An expression of dissatisfaction, where South Essex Homes has failed to do what we have agreed to do.’

For example, if you feel a service standard, policy or procedure has not been met, or a contractor fails to keep an appointment time, please inform the Customer Contact Centre on 0800 833 160.

For complaints regarding Neighbour Disputes, Neighbour Nuisance or any other Anti-Social Behaviour, please contact our Tenancy Services Team via 0800 833 160.


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