Buildings Insurance

The buildings insurance policy covers your flat and the block it is in. You must pay your share of this insurance. The buildings insurance policy does not cover your furniture or personal belongings and so in addition to this you should consider taking out contents insurance.

For queries regarding the buildings insurance policy, please contact Southend-on-Sea Borough Council’s Insurance department on 01702 215077 or email

The current provider is Avid Insurance Services, who use Questgates Ltd as their Claims Administrator.  If you need to make a claim on your Buildings Insurance Policy, Questgates can be contacted on 01204 860427.  In the event of an Out of Hours Emergency, please call Avid directly on 0121 411 0535.

Please quote the reference 2021CP000180.

For more information, view the General Conditions of the Insurance Policy.