Repairs and Maintenance

Repairs and Maintenance

Coronavirus (COVID-19)

If you have tested positive for COVID-19 or have symptoms and are due to see a member of our team please advise us as soon as possible, so that we can re-arrange your appointment.

Whilst our contractors will make every effort to complete repairs within the standard timeframes, please do bear in mind that they are continuing to experience issues with the supply of various products due to the Coronavirus pandemic - including, amongst other items; fencing materials, plaster, timber, uPVC doors and kitchen units. 

Any jobs requiring these listed items, or any other materials in short supply, may therefore be subject to unavoidable delays.  We apologise in advance for any inconvenience this may cause.

 


 

Reporting a Repair

If you need to report a repair, please consider doing so via email to sehcustomerservices@seh.southend.gov.uk or on Messenger via the South Essex Homes Facebook page.

When you contact us, please include the following information in your message:

  • Your name
  • Your address
  • Your contact phone number
  • Your email address
  • Location of the repair
  • Full details of the repair
  • Any dates/times you wouldn’t be at home for a repairs appointment
  • Please confirm that no one in your household currently has Covid or is self-isolating

 

If your repair is urgent, please report it via telephone to freephone 0800 833160 and listen carefully to the options.

 

 

Non-emergency repairs

Non-emergency repairs are things you can reasonably live with for a short time without immediate risk to our safety or health, for example, an internal door repair or plastering.

Keeping your home in a good condition is a shared responsibility between you and South Essex Homes. By working together we can make sure your home is maintained to the highest standard possible.

General repairs to your home are carried out by Morgan Sindall Property Services and gas repairs and boiler servicing are undertaken by Aaron Services Ltd on behalf of South Essex Homes.

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