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Coronavirus - letter to all tenants

Published: Monday, 23rd March 2020

A letter from our Chief Executive, Mike Gatrell, will be posted out to all tenants this week.

Please find the contents of this letter below:



Coronavirus (COVID-19) and South Essex Homes services


Dear Resident,

I wanted to personally update you regarding the provision of your housing service during the current unprecedented times.

While it is not possible to know how the situation will develop over the coming weeks and months, we will endeavour to carry on delivering our essential services as best we can.  The South Essex Homes team continue to work closely with colleagues at the Council as we follow the Government’s Public Health guidelines.

As the situation develops, it is very likely that our staffing levels and the ways in which we usually operate will be affected.  Therefore the services you receive from us will be impacted.


Reporting Repairs

We urge residents to only report emergency and essential repairs. These include:

  • Loss of heating FOR VULNERABLE RESIDENTS, ie chronically sick and elderly
  • Complete loss of power
  • Gas leaks
  • Major water leaks
  • Total loss of both hot water and heating
  • Large dumped rubbish items causing a fire risk or health & safety risk

For all other repairs please email:


Estate Services - including caretaking, cleaning and bulk refuse removal

There will be inevitable reductions in some areas of Estate Services, so we would please ask that no rubbish is left in any communal areas including chute rooms.

We would also urge neighbours consider helping one another, particularly those from vulnerable groups.

Due to staff shortages we will not have enough resources for all of our services to continue as normal but we will do our utmost to provide all essential services.  We ask all residents to play a role and help one another, and us, as much as you can.

Please note that we have also cancelled all social events and non-essential meetings, including estate inspections.  We will look to rearrange activities when the situation returns to normal.

We will continue to regularly update our website and social media sites as soon as we have any further developments to share.  In the meantime, please follow NHS guidance regarding effective handwashing to protect yourself from infection as much as possible.


With very best wishes,

Mike Gatrell

Chief Executive







Twitter: @SouthEssexHomes